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Reporting procedures, including helplines

In the posts collected here we will explore assessing reporting procedures – including those governing the operation of helplines, receipt of C&E reports by line supervisors and escalation procedures. We will also review publicly available survey data regarding helpline usage and related issues, and how such data can be used in assessments.

  • Assessment mandates and benefits
  • Methodologies
  • Risk assessment
  • Program structure
  • Standards and procedures
  • Training and communications
  • Auditing, monitoring, and other “checking”
  • Reporting procedures, including helplines
  • Investigations
  • Discipline and other remedial measures
  • Personnel measures
  • Culture
  • Guest Posts
  • Uncategorized

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